Universal Credit support

Do you need support to make or manage your online Universal Credit claim? We can help.

If you need to make a NEW CLAIM to one of the following benefits, you will need to claim Universal Credit:

• Income Support.
• Income-based Job Seekers Allowance.
• Income-related Employment and Support Allowance.
• Housing Benefit.
• Child Tax Credit.
• Working Tax Credit.

If you need some support making or updating an online Universal Credit claim, please get in touch with us. 

You can make a face to face appointment with one of our advisors by calling 0808 169 9901 between Monday - Friday from 9am to 5pm. 

Appointments are available at the following venues:

WEST GLASGOW

Wednesday: Anniesland Library – 10am until 5pm

SOUTH GLASGOW

Wednesday: Ibrox Library – 10am until 5pm
Wednesday: Castlemilk Library - 10am until 1pm
Friday: Govanhill Library - 10am until 1pm

Please have the following information available at the start of your appointment:

• Name and address information.
• Telephone number and email address (if you do not have an email address, we can create one for you as part of your appointment).
• Your rent cost and landlord information if applicable.
• Details of any savings, salary or any other income.
• Bank account information.

We can also refer you to other support services relating to:

• Digital skills courses.
• Financial information and advice.
• Employability.
• Benefits advice for people with disabilities.
• Housing.
• Fuel bills.
• Lone parent support.

Interpreters are available if required.